The Jimmy Huntington Building, Tech Wise Systems office in downtown Fairbanks, AK

CAREERS – Join Our Tech Wise Team

Tech Wise is seeking a Technology Consultant to provide Level 1 Help Desk and onsite support services to a wide range of client organizations. This position requires strong troubleshooting, organizational, and communication skills. Tech Wise is a collaborative environment with ample opportunity to advance technical skills. A high performer can expect significant growth in both responsibility and salary within the first two years of employment.

Responsibilities:
  • Respond to and resolve client issues in a timely and professional manner over the phone, email, chat, and in person.
  • Set up and configure newly purchased hardware.
  • Onboard and offboard users.
  • Collaborate with more experienced consultants to resolve complex issues.
  • Communicate effectively with clients and other members of the team to ensure client satisfaction.
  • Create and update documentation.
Benefits include health insurance, 401K with matching, standardized cost of living adjustments, 12 paid holidays, and 4 weeks of PTO. Since this position requires onsite client support, the successful candidate must reside in the Fairbanks area and have reliable transportation. Standard working hours are 8 – 5, Monday – Friday. Hybrid remote work options and flexible work schedules are available following a three month in-office training period. Compensation will be commensurate with work experience.

Please send STATEMENT OF INTEREST/COVER LETTER and RESUME.